Organizational Communication,
8th Edition

Brief Contents.
Preface.
1. The Challenge of Organizational Communication.
2. Classical Approaches.
3. Human Relations and Human Resources Approaches.
4. Systems and Cultural Approaches.
5. Constitutive Approaches.
6. Critical and Feminist Approaches.
7. Socialization Processes.
8. Decision-Making Processes.
9. Conflict Management Processes.
10. Organizational Change and Leadership Processes.
11. Processes of Emotion in the Workplace.
12. Organizational Diversity, Equity and Inclusion Processes.
13. Technological Processes.
14. The Changing Landscape of Organizations.
References.
Name Index.
Subject Index.

• Katherine Miller

  Dr. Katherine Miller, an expert in both organizational and health communication, received bachelor's and master's degrees from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. During her 30-year academic career, she served on the faculties of Michigan State University, the University of Kansas, Arizona State University and Texas A&M University. She has written three books and more than 60 journal articles and book chapters. Kathy now works as an independent writer and editor and, with her daughter, runs Hyperbole Bookstore, an independent bookstore in College Station, Texas.

• Joshua Barbour

  Dr. Joshua B. Barbour studies practitioners' strategic and macromorphic efforts to navigate and remake organizational and institutional structures. He received a bachelor's degree from The George Washington University and a master's degree and doctorate from the University of Illinois at Urbana-Champaign. In twenty-five years in the academy, he has held faculty positions at the University of Illinois at Chicago, Texas A&M University and the University of Texas at Austin, and he has authored over fifty articles, book chapters and other publications. He is currently a professor at the University of Illinois at Urbana-Champaign. He lives in Champaign, IL with his partner, Jennifer, and his children, Henry and Hazel.

• All chapters include updated considerations of organizational communication research and theory, recent information about the state of work in today's organizations as well as more global and diverse examples. All Case-in-Points and Spotlights on Scholarship are new or updated -- 23 new Case-in-Points (85%) and thirteen new Spotlights on Scholarship (100%). The revision includes two brand new Case Studies, and all Case Studies have been updated for 2024. New tables, figures and illustrations have also been added.

• Discover the latest edition, featuring Updated information about the organizational issues associated with globalization and global insecurity, especially the COVID-19 pandemic, as well as updated demographic trends and the latest climate change findings. Students will engage with two new thought-provoking Case-in-Points, "Working While Black During COVID-19" and "Working for 60 Years?".

• Enjoy exciting new content reflecting the ever-evolving landscape of organizational management. Chapter two updates include new examples of Scientific Management related to recognized big data, workplace surveillance and automation. Additional revisions include a brand new, "Are Robots Coming for Our Jobs?" and an updated Case-in-Point: "The Power and Peril of Checklists". Additionally, a new Spotlight on Scholarship focused on enterprise social media (Kim, 2018): "Scientific Management -- The Social Media Update" provides a fresh perspective on this evolving field.

• In Chapter 3, students will find an updated theory that explores the intricate connections between worker satisfaction and productivity. Additionally, this edition features two new captivating Case-in-Points: "So, What Exactly are Those Higher-Order Needs?" and "Digital Kaizen", providing real-world examples to deepen your understanding. Furthermore, there is a new Spotlight on Scholarship titled "The Value of Authentic Leadership" (Kim et al., 2023), which delves into the significance of leadership and employee voice, offering valuable insights into effective management approaches.

• In Chapter 4, you'll find an updated model exploring prescriptive approaches to organizational culture from Netflix's culture deck. Two new Case-in-Points, "Landslide Sensemaking" and "Google's Culture ... As Posted on TikTok", provide real-life scenarios for better comprehension. Additionally, the new Spotlight on Scholarship, "Building Storytelling Systems and Cultures of Equity" (Villanueva, 2022), offers valuable perspectives on community organizing and narrative.

• In the newly updated Chapter 5, discover two fresh and engaging Case-in-Points: "Creating Meanings Across Generations" and "Quietly Quitting the Activity Coordination Flow", which provide real-life examples to enrich understanding. Additionally, delve into a new Spotlight on Scholarship titled "Constituting Authority in a Shadowed Organization" (Costantini & Wolfe, 2022), which focuses on how communication plays a vital role in establishing authority within organizations. Prepare to expand your knowledge and insights on organizational dynamics through these comprehensive updates.

• The new revised Chapter 6 includes fresh examples and discussions on key concepts like power relationships, hashtag activism and sexual harassment and violence. Enjoy new discussions on recent developments and limitations of feminist organizational communication scholarship. Additionally, the chapter includes a new section on women entrepreneurs and introduces two compelling Case-in-Points: "Will Unions Make a Comeback?" and "Working a Second Shift". Moreover, there's an enlightening Spotlight on Scholarship titled "Gendered Discourses in Interorganizational Collaboration" (Rice, 2021).

• New Chapter 7 updates present a wide array of enriching content including new examples that explore the impact of communication technologies on socialization processes, such as virtual interviews, cybervetting and remote onboarding. Additionally, a new section explores alternative models to the stage model of socialization. The chapter also introduces two captivating Case-in-Points, "Are You LinkedIn?" and "The Power of Proximity". Lastly, a new Spotlight on Scholarship titled "Mentoring When Lives Are in the Balance" (McAllum, 2020) focuses on socialization in hazardous work environments.

• In the newly updated Chapter 8, encounter a wealth of fresh content exploring decision-making in diverse contexts. Enjoy real-life examples such as a new Case Study titled "HealthDecide: Making Irrational Decisions Rational", and two captivating Case-in-Points, "Too Many Decisions" and "When Algorithms Make the Hires". Moreover, a new Spotlight on Scholarship titled "What's the Best Way to Brainstorm?" (Ahn et al., 2022) offers unique insights into brainstorming and group communication processes.

• Chapter 9 updates include fresh content on conflict dynamics in organizational contexts. For example, new discussions have been added regarding tensions as a potential source of conflict -- shedding light on both their impact and resolution. Additionally, two compelling Case-in-Points, "Entrepreneurial Conflict" and "Turning the Page on an Industry Conflict", offer real-life scenarios to deepen understanding. Finally, a new and insightful Spotlight on Scholarship titled "Structures and Spirals of Conflict" (Ford et al., 2022) delves into the complexities of conflict in hospital contexts.

• Chapter 10 enhancements include updated models regarding success and failure, and added tensional approaches to organizational change. Captivating new Case-in-Points have been included such as, "When Elon Musk Bought Twitter" and "Leadership as Coaching". A new Spotlight on Scholarship titled "Metaphorical Frames for Change" (Malvini Redden et al., 2019) focuses on the metaphors people use during organizational change. Additionally, a new Case Study exploring the organizational change involved in moving work onsite and remote has been added entitled, "A Return to the Office".

• This chapter introduces a new and compelling Case-in-Point titled "The Stress of Serving", offering a real-life scenario to deepen your understanding of the subject matter. Moreover, a new Spotlight on Scholarship titled "A Comprehensive Model of Emotional Communication and Burnout" (Powers & Myers, 2020), revisits the model at the core of the chapter, shedding further light on the dynamics of emotional communication and burnout.

• Chapter 12's content and key concepts have been revised to include a comprehensive exploration of organizational diversity, equity and inclusion (DEI) processes -- detailing how organizations can embrace DEI as a core value. Additionally, two compelling Case-in-Points have been added including "Ageism in the Workplace" and "Trauma-Informed Training". A new Spotlight on Scholarship shares the experiences of Black professionals and the structures of Whiteness that characterize orthodox ideas about what it means to be professional: "The Black Professional Paradox" (Ferguson & Dougherty, 2022).

• New chapter updates include timely discussions regarding technological affordances, technological determinism and sociomateriality to reflect recent theoretical developments. Enjoy revised sections on emerging issues of workplace technology including remote work, blurring of work-life boundaries and automation of work. Two updated Case-in-Points include "Don't Forget the Thank-You Note" and "Case in Point: Caring at a Distance". Additionally, a new Spotlight on Scholarship section has been added entitled "Artificial Intelligence and the Law" (Fang et al., 2023).

• The newly updated Chapter 14 features a timely and intriguing Case-in-Point titled "So You Want to Be an Influencer", offering real-life insights into the world of influencers and communication. Additionally, a new and enlightening Spotlight on Scholarship titled "Spotlight on Scholarship: Our Imagined Bosses" (Omilion-Hodges et al., 2019) focuses on how young adults envision their future careers along with relevant communication strategies.

• This latest edition introduces important ideas about working and living in organizations today with research-based, practical insights about organizational communication.

• Relevant Case-in-Points apply organizational communication theory and research to significant and current issues faced by organizations today.

• Spotlights on Scholarship feature cutting-edge organizational communication research in an accessible way -- connecting studies to key themes in the book.

• Each chapter showcases the transformative power of effective organizational communication, providing valuable insights to equip students in tackling complex organizational challenges with confidence.

• The book's solid foundation in the rich history of organizational scholarship makes clear how ideas about organizations have evolved over time, and highlights the importance of embracing diverse approaches to understanding organizational communication.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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