-
Fully updated content takes account of the different study modes to achieve the technical qualification and is aligned to the latest National Occupational Standards (NOS).
-
Industry Role Model features have been extended to capture opinions and best practice from experts in the sector.
-
Emphasis on the skills, knowledge and behaviours needed to achieve the occupational technical level covering the NOS alongside the latest commercial protocols and practices.
-
New content on the work environment provides the latest guidance when discussing preparation and treatment delivery as well as the increasing use of digital technology to improve customer experience.
-
Updated learning objectives and key terms for each chapter provide a useful checklist to confirm confidence with learning and understanding.
-
Comprehensive coverage of the knowledge, skills and behaviours for each technical area.
-
Step-by-step photographs, illustrations and diagrams are supported by useful tips to guide students through key procedures and ensure understanding.
-
Motivational career advice and invaluable technical knowledge is provided by highly respected role models from within the sector.
-
End of chapter revision questions provide a useful tool to check knowledge and breadth of understanding as well as consolidate learning.
-
Glossary of key terms and separate list of the relevant legislation provide an excellent resource to ensure students are fully up-to-date.
-
A wide range of learning tools and features provide a quick and easy way to gather knowledge in an engaging way.
-
A fully updated companion website with lesson plans, PowerPoint slides and a wide range of activities for each chapter as well as additional content.