Medical Assisting,
8th Edition

Section 1: MEDICAL ASSISTING FOUNDATIONS
Part 1: Health Care Roles and Responsibilities.
1. The Medical Assistant.
2. The Health Care Team and the Medical Environment, Past and Present.
Part 2: Medical Law and Ethics.
3. Legal Issues.
4. Ethical Issues.
Part 3: Professional Communications.
5. Verbal and Nonverbal Communications.
6. Applying Communication Skills.
Section 2: STRUCTURE AND FUNCATION OF THE BODY
Part 4: Medical Terminology.
Chapter 7: Introduction to Medical Terminology
Chapter 8: Understanding and Building Medical Terms of Body Systems
Part 5: Anatomy and Physiology of the Human Body.
9. Anatomic Descriptors and Fundamental Body Structure.
10. The Nervous System.
11. The Senses.
12. The Integumentary System.
13. The Skeletal System.
14. The Muscular System.
15. The Respiratory System.
16. The Circulatory System.
17. The Immune System.
18. The Digestive System.
19. The Urinary System.
20. The Endocrine System.
21. The Reproductive System.
Section 3: THE FRONT OFFICE.
Part 6: Business Communications.
22. Telephone Communications.
23. Written Communications.
24. Operating Computers and Office Equipment.
Part 7: Beginning the Patient’s Record.
25. Scheduling Appointments and Receiving Patients.
26. The Medical Record, Documentation, and Filing.
Part 8: Medical Insurance and Coding.
27. Health Insurance.
28. Procedural and Diagnostic Coding.
Part 9: Billing and Payment for Medical Services.
29. Patient Accounts.
30. Preparing Insurance Claims and Posting Insurance Payments.
31. Patient Billing, Posting Patient Payments, and Collecting Fees.
Part 10: Banking and Accounting Procedures.
32. Banking Procedures.
33. Accounts Payable and Accounting Procedures.
Section 4: THE BACK OFFICE.
Part 11: Preparing for Clinical Procedures.
34. Infection Control and Medical Asepsis.
35. The Medical History and Patient Screening.
36. Body Measurements and Vital Signs.
37. Preparing for Examinations.
Part 12: Assisting with Examinations.
38. The Physical Exam.
39. Specialty Exams and Other Procedures.
40. OB/GYN Examinations.
41. Pediatric Examinations.
Part 13: Laboratory Procedures.
42. The Physician’s Office Laboratory.
43. Specimen Collection and Processing.
44. Blood Specimen Collection.
45. Diagnostic Testing.
Part 14: Cardiology and Radiology Procedures.
46. Cardiology Procedures.
47. Radiology Procedures.
Part 15: Minor Surgical Procedures.
48. Preparing for Surgery.
49. Assisting with Minor Surgery.
Part 16: Medication Administration Procedures.
50. Pharmacology Fundamentals.
51. Measurement Systems, Basic Mathematics, and Dosage Calculations.
52. Administering Oral and Non-Injectable Medications.
53. Administering Injections and Immunizations.
Part 17: First Aid and Responding to Emergencies.
54. Emergencies in the Medical Office and the Community.
55. First Aid for Accidents and Injuries.
Part 18: Rehabilitation and Healthy Living.
56. Rehabilitation.
57. Nutrition, Exercise, and Healthy Living.
Section 5: PREPARING FOR EMPLOYMENT.
Part 19: Workplace Readiness.
58. Practicum and the Job Search.
59. Maintaining the Office Environment.

• Michelle Blesi

  Michelle Blesi is a certified medical assistant with 14 years of industry experience, who worked in a family practice clinic for 10 years, emphasizing clinical and laboratory skills. A change in her focus led her to a leadership position, working as the lead in the nursing/lab department and, eventually, as a clinical manager. She holds a diploma in medical assisting and is certified through the AAMA. She also has a bachelor's degree in psychology and an M.A. in community psychology. She has also completed the T.E.S. (Teacher Education Series) courses at the University of Minnesota. Coursework included introduction to vocational teaching, course development, instructional methods, philosophy and student training and assessment. A program director and unlimited full-time faculty member in the medical assistant department at Century College since 2001, Professor Blesi enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to serving as program director, she teaches clinical and laboratory courses and administrative procedures for medical assistants, both in the traditional classroom and online. She also teaches a medical assistant refresher course through CECT. She serves as the practicum coordinator, overseeing clinical externships for the program. In addition to being the lead author for the last three editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Professor Blesi has contributed to many other Cengage projects, including functioning as the S.M.E. for the CTC 3.0 and Medical Office Simulation Software (MOSS). She has also completed multiple reviewer projects and created numerous effective test banks. Professor Blesi serves on the board of trustees and has earned Outstanding Educator Award 2012, Golden Apple Award 2010 and Exemplary Faculty Member 2007.

• New chapters covering the Office Environment, Computers and Equipment, Specialty Exams and Other Procedures, Emergencies in the Medical Office and the Community and Managing the Office to familiarize students with day-to-day competencies that will add to their value and marketability as future medical assistants.

• 8 NEW procedures and many newly revised procedures covering general, administrative, and clinical competencies.

• Insightful, In-Text Features such as expanded Clinical Pearl and Patient Education boxes that bring real-world perspectives to the readings.

• Streamlined organization with curriculum mapping to meet the latest curriculum standards for programmatic accreditation and, mapping tools in procedures, Competency Checklists, and the Instructor's Manual for easy instructor reference.

• Extensive updates on electronic health records including documentation throughout the entire text.

• Updated information on the Affordable Care Act, Nutrition, and PCMH.

• Expanded, current coverage including professionalism, teamwork, time management, workplace readiness, fundamentals of psychology, updated and expanded electronic health records throughout entire text, safety in the medical office, updated Dietary Guidelines for Americans including ChooseMyPlate.gov and more.

• Restructured Laboratory Procedures Unit designed to correlate with the flow process in a real clinic and laboratory setting.

• The updated printing of the eighth edition includes new ICD-10 coding information, as well as revised and updated coding content.

• Essential updated coverage of Anatomy and Physiology that includes medical terminology, diagnostic tests, diseases and disorders, and treatments.

• Expanded boxes highlight the body systems throughout the lifespan and interrelationships with other systems.

• Extensive updated color photos, illustrations, charts, and tables visually supplement the reading materials throughout the text.

• Updated and expanded Patient Education boxes throughout the text show students the important issues to discuss with patients before and during tests and examinations.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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