560 pages | List Price: USD $124.95
Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You’ll also learn important soft skills that today’s employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.
Read MorePart I: THE OFFICE IN A CHANGING BUSINESS WORLD.
1. The Office Environment.
2. Office Competencies.
3. Information Management and Efficiency.
Part II: COMMUNICATING EFFECTIVELY.
4. Written Communication.
5. Oral Communication.
6. Telephone Communications.
Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION.
7. Banking and Payroll.
8. Financial Reports and Procedures.
Part IV: MANAGING YOUR WORK LIFE.
9. Time and Workstation Management.
10. Meetings and Travel.
11. Records Management.
12. Processing Mail.
Part V: MANAGING YOUR CAREER.
13. Planning and Advancing Your Career.
14. Ongoing Professional Development.
- Mary Ellen Oliverio
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William R. Pasewark
William R. Pasewark, Sr., earned the PhD at New York University. He taught both Business and Education courses at NYU, Michigan State, Penn State, and Texas Tech. Pasewark authored 105 best-selling business and computer books, seven of which won Texty Awards from the Text and Academic Authors Association. Work experience includes several jobs in the Wall Street section of NYC; Office Management Consultant; Marine Corps Sergeant in the Iwo Jima Invasion; General Manager of Pasewark LTD, a textbook authoring family partnership. Pasewark lectured in 31 states and several foreign counties. He attended 60 continuous NBEA conventions and was a registered lobbyist to require business courses in high schools.
- Bonnie R. White
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The authors have updated content throughout the text to reflect the latest versions of software and technology commonly used in today’s office environments.
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An all-new MindTap supplement is now available to accompany the text, offering a variety of useful and convenient digital resources for both instructors and students to enhance teaching and learning.
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End-of-lesson activities feature hands-on exercises that reinforce chapter learning objectives and help students review, apply, and expand on key concepts, as well as honing important skills such as presentation, research, teamwork, and word processing.
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“Success Skills” features allow students to practice important office-related soft skills, while “Make Academic Connections” features highlight useful connections between office skills and other curriculum areas, encouraging students to apply their skills in other classes, such as math and English.
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“The Winning Edge” features provide practice for the competitive events of DECA, BPA, and FBLA-BPA, and “Career Connections” features showcase information about a variety of jobs using the U.S. Department of Education’s 16 Career Clusters. Together these features offer strong motivation and support for students to apply what they have learned for success outside the classroom.
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All activities are task-oriented, enabling students to apply their knowledge and skills to realistic situations and solve common problems they may encounter in a modern office setting.
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Soft skills covered in the text help students strengthen important interpersonal skills needed in today's office, while technical skills are reinforced through integrated computer applications that provide hand-on practice with software and work tasks.
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Multiple “Workplace Connections” features within each chapter describe on-the-job scenarios and give students the opportunity to use critical thinking skills.
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An eBook is available for students who prefer accessing a digital version of the text using the device of their choice.
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